The Salvation Army - Southwest Division

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Child and Family Crisis Counselor

at The Salvation Army - Southwest Division

Posted: 1/5/2018
Job Status: Full Time

Job Description

  • Work cooperatively with parents in the supervision of children in the shelter in order to provide a safe, clean and pleasant environment
  • Arrange recreational and learning opportunities for shelter clients through personal initiative and community networking
  • Arrange skills groups for shelter clients including but not limited to: budgeting, nutrition, parenting, self-esteem, etc.
  • Provides written and verbal communication on the status of the children of residents/clients and of the program participants
  • Maintain staffing logs during each shift with full documentation of time, names, and description of activities or problems while on duty
  • Works with the Program Director and Case Managers in assisting program participants’ children
  • Complete required documentation and set up records as assigned
  • Review Shelter rules and procedures with new program participants
  • Provide participants with material assistance (towels, diapers, etc.) when needed and documents amount given
  • Maintain required level of security during each shift
  • Take necessary precautions to supervise activities to prevent damage to the facility
  • Document program participants who have not returned to Shelter to collect their children by curfew
  • Plan and arrange age appropriate ongoing educational and recreational activities for children in the shelter
  • Work with program volunteers involving children events and ongoing program
  • Do daily inventory of supplies
  • Attend staff meetings as requested and in-service training sessions as required
  • Contact “On-Call” supervisor when there is an emergency
  • Report your absence (illness, etc.) to your supervisor at least four hours prior to your shift starting so that adequate coverage can arranged
  • Perform other duties as assigned by the Program Director

Skill / Requirements

  • Master’s Degree in social work, counseling, psychology or related field
  • One year experience in social work setting, domestic violence and homeless services environment
  • Possess ability to work with parents and children who are experiencing emotional crisis
  • Ability to handle crisis/emergency situations. Possess ability to develop and maintain a working relationship with program participants and professionals from other agencies
  • Possess ability to take initiative toward development and leadership of shelter recreational and educational activities
  • Must possess, or be eligible to receive an FBI fingerprint clearance card
  • Ability to communicate effectively with children of parents living on site and be appropriately assertive if necessary
  • Ability to relate to persons in emotional crisis and utilize conflict resolution skills
  • Adherence to empowerment philosophy of self-determination, and ability to maintain a non-judgmental attitude in working with clients
  • Demonstrate the ability to relate positively and energetically with staff, clients, and others including the general public
  • Exhibit courteous phone and email communication
  • Able to work independently and show initiative
  • Bilingual (English/Spanish) desirable
  • Must pass a criminal background check
  • Able to establish an interpersonal relationship that is service oriented as well as anticipates and responds to the needs of program participants and their children
  • A flexible style that also displays a willingness to learn
  • Careful attention to detail, procedures, processes and policies
  • A demonstrated ability to manage projects, priorities and program in a constantly changing environment
  • Responsible for collecting and entering information into approved database including but not limited to NSS and Shelter base
  • A communication and management style that exhibits the principles and values of social work and the Army as well as fosters teams relationships and effectively communicates information


Qualified individuals must be able to perform the essential duties of the position with or without accommodation.  A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position.  The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis.   The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.  Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.

Important Notes


The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.