PXG

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Retail Store Manager - Based in Northbrook, IL

at PXG

Posted: 7/13/2018
Job Status: Full Time
Categories: Retail, Sales
Keywords:

Job Description

Responsible for maximizing store sales and profits through effective merchandising, marketing, client scheduling, sales initiatives, inventory management and customer relationship management. Utilizes store-level performance metrics (KPI’s) to monitor results vs. budget and identify opportunities to drive overall performance.

Responsibilities:

  • Directs and supervises associates engaged in customer relationship management, sales activities, inventory management, client scheduling and retail merchandising.  Ensures weekly schedules are prepared to provide comprehensive floor coverage; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.
  • Promotes customer service by ensuring associates are professionally greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
  • Utilizes superior product knowledge, conveying features and benefits, and brand history to educate customers and increase sales.
  • Maintains a professional and premium store appearance; including cleanliness, visual merchandising, and a high standard of organization. Trains associates on visual merchandising techniques to ensure store is properly maintained at all times.
  • Monitors associate’s sales activities and productivity; proactively evaluates performance and communicates feedback on a consistent basis; motivates and trains associates to achieve full potential.
  • Performs all financial activities effectively and efficiently and in accordance with store policy and procedures.  Manages all transactional and accounting processes in accordance with guidelines and on a timely basis. 
  • Prepares and oversees physical inventories, ensuring proper accounting of received product and outflows of merchandise while ensuring shrink is kept to a minimum.
  • Manages the general operations of the store ensuring that the store is in excellent working order and adequately supplied to ensure safe and efficient operations.
  • Ensures compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducts associate training as needed to reinforce proper controls.
  • Recruits, hires, and develops store associates as required; prepares and conducts all performance appraisals and evaluations; and delivers coaching as needed.
  • Other duties as assigned/required.

 Experience and Education Required:

  • 3+ years of retail management experience 
  • Demonstrated sales achievement and success in meeting goals and retail KPI’s
  • Golf industry contacts and solid network a plus
  • BA/BS degree preferred

Skills Required:

  • Proven track record of providing superior customer service along with strong, sales-closing abilities 
  • Excellent listening, verbal and written skills, and ability to prioritize/effectively respond to client’s needs
  • Enthusiastic team player and self-starter with demonstrated abilities to lead and motivate diverse team
  • Strong collaboration skills to partner with internal teams and clients
  • Present a polished and professional demeanor and appearance
  • Proficient in MS Office and CRM/sales database experience helpful
  • Ability to monitor and analyze internal data against assigned KPI’s

Other:

  • Must be able to work a flexible schedule including nights, weekends and holidays as applicable
  • Must possess a valid US driver license and a clean driving record
  • Ability to lift a maximum of 30lbs

Please note: This position is based in Northbrook, IL.