North Central Group
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Front Office Manager
at North Central Group
NCG is hiring a dual Front Office Manager to work at both the Fairfield Inn & Suites and the Courtyard by Marriott. The ideal candidate will responsible for ensuring guest satisfaction as well as supervising a dedicated staff of Front Desk Agents. If this sounds like a great job for you, apply today!
As a Front Office Manager, you will be responsible for providing exceptional guest service to all hotel guests while setting the standard for all front desk team members to follow.
* Supervising a team of dedicated guest service representatives at the front desk
* Assisting in several accounting/financial functions as it relates from the front desk
* Working to ensure product and service scores are maintained
* Trained in all facets of the hotel’s operation and will be a key member of the Property Management Team
* Will act as the Manager on Duty in the absence of the General Manager
Front Office Manager Job Requirements:
* Interacting with hotel guests with a friendly smile and welcoming attitude
* Listening to guests’ concerns and anticipating their needs
* Providing exceptional service to hotel guests throughout their stay and ensuring 100% satisfaction
* Flexible team player who takes pride in what he/she does and enjoys brightening the day of our hotel guests
Front Office Manager Knowledge, Skills, and Abilities:
* Hospitality and guest focus
* Strong attention to detail
* Reliability and honesty
* Planning and organizing
Benefits and Perks of being a Front Office Manager!
* A company culture that focuses on its people
* Fun, supportive work environment
* Opportunity for a professional career path
* Health, Dental and Vision insurance
* Earned time off Vacation
* Anniversary day off with pay each year!
* Healthy lifestyle monthly reimbursement
* Hotel room discounts nationwide
*Benefits and perks may be subject to plan waiting periods and eligibility criteria*
Qualified applicants must be able to complete a pre-employment drug test, background check, and reference checks.
Job Family: Front Desk
Pay Type: Salary
Location: Courtyard Chandler (Phoenix) AZ, Chandler, Arizona, United States of America