North Central Group

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Front Office Manager

at North Central Group

Posted: 1/8/2018
Job Status: Full Time
Job Reference #: 8397

Job Description

We are now hiring
Req #1373
Front Office Manager
Front Desk
Full Time
Monday, January 8, 2018

NCG is hiring a dual Front Office Manager to work at both the Fairfield Inn & Suites and the Courtyard by Marriott.  The ideal candidate will responsible for ensuring guest satisfaction as well as supervising a dedicated staff of Front Desk Agents.  If this sounds like a great job for you, apply today! 

Job Description
As a Front Office Manager, you will be responsible for providing exceptional guest service to all hotel guests while setting the standard for all front desk team members to follow.

Responsibilities Include:
*  Supervising a team of dedicated guest service representatives at the front desk
*  Assisting in several accounting/financial functions as it relates from the front desk
*  Working to ensure product and service scores are maintained
*  Trained in all facets of the hotel’s operation and will be a key member of the Property Management Team
*  Will act as the Manager on Duty in the absence of the General Manager

Front Office Manager Job Requirements:
*  Interacting with hotel guests with a friendly smile and welcoming attitude
*  Listening to guests’ concerns and anticipating their needs
*  Providing exceptional service to hotel guests throughout their stay and ensuring 100% satisfaction
*  Flexible team player who takes pride in what he/she does and enjoys brightening the day of our hotel guests

Front Office Manager Knowledge, Skills, and Abilities:
*  Hospitality and guest focus
*  Strong attention to detail
*  Reliability and honesty
*  Planning and organizing
*  Teamwork

Benefits and Perks of being a Front Office Manager!
*  A company culture that focuses on its people
*  Fun, supportive work environment
*  Opportunity for a professional career path
*  Health, Dental and Vision insurance
*  401K
*  Earned time off Vacation
*  Anniversary day off with pay each year!
*  Healthy lifestyle monthly reimbursement
*  Hotel room discounts nationwide
*Benefits and perks may be subject to plan waiting periods and eligibility criteria*

Qualified applicants must be able to complete a pre-employment drug test, background check, and reference checks. 

Job Family: Front Desk

Pay Type: Salary

Location: Courtyard Chandler (Phoenix) AZ, Chandler, Arizona, United States of America

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!