Mesa Police Department

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Public Safety 911 Operator/Public Safety Dispatcher Trainee (Police)

at Mesa Police Department

Posted: 6/8/2018
Job Status: Full Time
Job Reference #: 1983520
Keywords: data entry

Job Description

Overall Job Objective

Description/Duties

The current recruitment will be used to fill vacancies at either the Public Safety 911 Operator or Public Safety Dispatcher Trainee level in the Mesa Police Department.  This recruitment will also establish Eligible lists that may be used to fill future vacancies.  Please review the Testing Process document for more information on testing dates and the testing process.

Public Safety 911 Operator ($36,737.20- $54,371.20):  A Public Safety 911 Operator is responsible for receiving and evaluating calls from the public concerning crimes, fires, and medical emergencies.  Specific duties include:  evaluating calls for proper action; initiating Police and/or Fire and Medical response by obtaining information required for dispatching field units; and entering data into a computer as it is being received.  Calls and messages include routine reports, referral information, and emergency calls for assistance from citizens and public safety personnel.  A Public Safety 911 Operator enters abandoned vehicle information and performs vehicle registration, Driver's License, stolen vehicle, and wanted persons checks by utilizing a criminal justice information system.  Public Safety 911 Operators work in the Public Safety Communications Center which is a twenty-four hour, seven days per week operation involving multi-agency dispatching and a valley-wide automatic aide system.  Typically, intense training to reach full performance usually takes five months.  As training progresses, employees are expected to demonstrate extensive communication skills, work independently, and to exercise good judgment under pressure.

The Public Safety 911 Operator can be distinguished from the Public Safety Dispatcher by the latter's additional responsibility for Police or Fire and Medical dispatch duties.  This class is supervised by a Public Safety Communications Shift Supervisor, who reviews work through observation on the job, meetings, and results achieved.  A Public Safety 911 Operator works rotating shifts that include nights, weekends, and holidays.  This class is FLSA nonexempt. 

Public Safety Dispatcher Trainee ($38,572.17- $57,075.20):  A Public Safety Dispatcher Trainee learns to perform the full scope of duties of a Mesa Public Safety Dispatcher through a structured on-the-job training program tailored to each individual's experience, or lack of, in the areas of answering 911 calls, dispatching fire and emergency medical services, or dispatching police services.  Incumbents are trained according to Mesa Police or Fire and Medical Department policies and operating procedures.  Duties include:  receiving calls from the public; evaluating the calls for proper action; and initiating Police or Fire and Medical response by obtaining information required for dispatching field units.  An employee in this class learns to dispatch messages and calls by voice and computer to Police or Fire units and to maintain radio contact with mobile units.  This class performs related duties as required.

This is a civilian trainee class that works in the Public Safety Communications Center (Police) or Mesa Regional Dispatch Center (Fire).  Training is provided by a Public Safety Dispatcher on special assignment or a Public Safety Communications Shift Supervisor.  Typically, intense training is provided for up to nine months for Police Dispatcher Trainees, and for up to eight months for Fire and Medical Dispatcher Trainees; however, additional training to reach full performance may be required.  As training progresses, employees are expected to demonstrate extensive communication skills and to exercise good judgment under pressure.  Employees in this class may progress by noncompetitive promotion to the classification of Public Safety Dispatcher (assigned to either Police or Fire/Emergency Medical Services) after successful completion of training and satisfactory performance.  A Public Safety Dispatcher Trainee may be assigned to a day, swing, or graveyard shift on a regular, rotational basis that includes nights, weekends, and holidays.  This class is FLSA nonexempt. 

Qualifications & Requirements

Employee Values:  All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.

Public Safety 911 Operator
Minimum Qualifications Required.  Graduation from high school or GED.  Any combination of training, education, or experience equivalent to good (1 - 3 years) experience in public contact or customer service experience which may involve the operation of a multi-line phone system or radio communications system.  Certification of a typing speed of at least 35 net words per minute. 

Special Requirements.  Because of the confidential, sensitive nature of information handled, successful completion of a background investigation and polygraph is required.  Candidates given a conditional job offer will be required to pass a psychological evaluation and hearing test. 

Substance Abuse Testing.  Due to the safety and/or security sensitive nature of this classification, individuals shall be subject to pre-employment or pre-placement alcohol, drug and/or controlled substance testing as outlined in City policy and procedures. 

Preferred/Desirable Qualifications.  Experience with computer data entry is desirable.  Bilingual speaking skills (English/ Spanish) are desirable.

Public Safety Dispatcher Trainee
Minimum Qualifications Required.  Graduation from high school or GED.  Any combination of training, education, and experience equivalent to at least one year of work experience handling 911 calls at a Primary Public Safety Answering Point (PSAP), also known as a 911 Center, or a Secondary PSAP; OR completion of the Mesa Police Department Public Safety 911 Operator training program; OR any combination of training, education, or experience equivalent to considerable (3 - 5 years) experience in public contact or customer service experience which may involve the operation of a multiline phone system or radio communications system.  Experience with computer data entry and/or in dealing with emergency traffic.  A minimum typing speed of 35 net words per minute (nwpm) is also required and will be verified prior to employment or promotion to this class. 

Special Requirements.  Candidates given a conditional job offer will be required to successfully complete a hearing test.  Because of the confidential, sensitive nature of information handled, successful completion of a background investigation, polygraph testing, and psychological examination are required for Police Department Assignments. 

Substance Abuse Testing.  Due to the safety and/or security sensitive nature of this classification, individuals shall be subject to pre-employment or pre-placement alcohol, drug and/or controlled substance testing as outlined in City policy and procedures. 

Preferred/Desirable Qualification.  Bilingual speaking skills (English/Spanish) are desirable.

Link to Job Description

Public Safety 911 Operator:
http://apps.mesaaz.gov/JobDescriptions/Documents/JobDescriptions/cs3730.pdf
Public Safety Dispatcher Trainee:
http://apps.mesaaz.gov/JobDescriptions/Documents/JobDescriptions/cs4112.pdf

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!