City of Phoenix

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Police Communications Operator

at City of Phoenix

Posted: 5/14/2018
Job Reference #: 26547

Job Description

Job ID
Public Safety
Full/Part Time


$18.58 - $28.57 hourly / $38,646 to $59,426 annual equivalent

+ excellent benefit package. Multiple positions available.

Police Communications Operators answer calls from the public and communicate via radio with police officers regarding all types of emergencies and non-emergencies. The City of Phoenix is seeking individuals who demonstrate the ability to calmly work with the citizens of Phoenix and police officers while using a multi-line telephone system, radio network panel, and Computer Aided Dispatch (CAD) system to receive, prioritize, and process calls for police services. Police Communications Operators are required to work both as a Call Taker, answering 911/Crime Stop calls, and Radio Dispatch.

Learn more about the job of Police Communications Operator by visiting:

Hiring Process: Applicants must successfully complete all phases of the hiring process. This includes a typing test from dictation, a computerized simulation exam, panel interview, and a background process.

Polygraph: Due to the sensitive nature of positions within the Police Department, all applicants must successfully complete a polygraph examination which will be administered by a state-licensed Police Polygraph Examiner. The polygraph will cover moral standards, integrity, truthfulness, criminal activity, drug usage, and employment history. Questions regarding the polygraph examination may be directed to the Police Department Employment Services Bureau at (602) 262-6925.

Training: This job requires the successful completion of a classroom and on-the-job training program within 8 months of hire and employees must demonstrate the ability to satisfactorily perform all required job duties within 12 months of hire. All Police Communications Operators are required to perform required functions as a 9-1-1/Crime Stop Call Taker and Radio Dispatcher in order to maintain employment.

Hours of Work: After successful completion of the training program new hires can expect to work evening or graveyard shifts including weekends and holidays. Shifts and vacations are determined by seniority.

Listed below are general factors for disqualification regarding civilian employment with the Phoenix Police Department:

  • Felonies: Conviction of a job-related felony
  • Misdemeanors: Conviction of a job-related misdemeanor within the last 3 years
  • Drug Use: Illegal marijuana use occurring within the last 3 years
  • Other Illegal drug use occurring within the last 5 years
  • Financial: Job-related negative financial history occurring within the last 5 years
  • Driving: Job-related negative driving history occurring within the last 5 years

Note: Exceptions may apply and will be reviewed on a case-by-case basis


This recruitment will remain open until all positions are filled.


$18.58 (minimum) - $28.57 (maximum) hourly / $38,646 - $59,426 annually.

Comprehensive benefits package includes: 11.5 paid holidays, 12 vacation days, 15 sick days, free bus/light rail pass, traditional pension and 457/401 plans, tuition reimbursement upon hire, choice of Blue Cross/Blue Shield or Cigna HMO, PPO.


  • One year of experience in public contact, customer service, and/or clerical work.
  • Ability to accurately type 40 words per minute (net) from dictation.
  • Computer knowledge using Windows based programs.
  • Ability to spell accurately.
  • Ability to communicate clearly and be easily understood by others.
  • Ability to sit or stand while on the telephone and using multiple computer monitors for 8-12 hours per day.
  • Ability to multi-task using the telephone and radio while simultaneously inputting and accessing data on the computer.
  • Ability to react under time-sensitive, stressful, and critical situations.
  • Ability to accurately follow directions in a fast-paced environment.
  • This is a 24-hour per day, 7-day per week operation. Employees are required to work evenings, nights, weekends, and holidays. Vacation and shift assignments are determined by seniority.
  • An equivalent combination of related experience and education may be considered.
  • Only the highest qualified will be posted to the eligible to hire list.

Positions in the Police Department must meet the polygraph and background standards that are appropriate to non-sworn (civilian) positions. The general factors for disqualification are listed at


Apply online by completing the required information. Respond to the series of questions located on the online application. Only online applications are accepted for this position.

The results of the application and pre-screening process will be sent to your primary email address.

If eligible for the position, you will be contacted to move on in the next step of the process.


  • Apply for Police Communications Operator - Lateral if you have a minimum of one year continuous full-time experience as a Police 911 Call Taker and/or Police Radio Dispatcher (after completing probation).
  • For other important information related to employment with the City of Phoenix, please visit:
  • If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700.


Police Communications Operator, JC: 01830, ID# 26547, 3/18/18, 12 mos, DD, Benefits: 03, Q

City of Phoenix is an equal opportunity employer; our employees demonstrate superior seamless customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activity.

AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!